HÄUFIG GESTELLTE FRAGEN

1. Go to the homepage: Visit the homepage of our webshop.
2. Find the account button: Look for the button at the top right of the homepage, usually labeled "Log In" or "Account." This button will take you to the login page.
3. Go to the login page: Click the "Log In" button. You will now be redirected to the login page.
4. Enter your email address: On the login page, you will see a field where you can enter your email address. Enter your email address in the corresponding field.
5. Create a password (optional): In our shop, on the login page, you also have the option to create an account directly if you don't have one yet. There is usually a link for this, such as "Create Account" or "No account yet? Register now." Click this link and follow the further instructions to create a password and enter your personal information.
6. Email confirmation: After entering your email address and a password, you will usually receive a confirmation email. Open this email and click the confirmation link to activate your account.
7. Complete login: After confirmation, you can log in to the shop with your email address and password.

• Save your personal wishlist and view it at any time
• Faster checkout for your next purchase
• View the status of current orders
• View order history
• Save different addresses for shipping to family and friends, as well as billing addresses

If you already have a customer account but have forgotten your password, please click on the "Login" icon and then on "Forgot password" on the right side above the login function. In the input field, enter the email address you used to open your account. We will then send you a password reset link by email - it may take a few minutes for the email to arrive. Please also check your spam folder. If you have forgotten both your password and email address, please contact our customer service directly. We will be happy to help!

You can also order from the Braun Büffel online shop without a personal customer account. Simply place your desired products in the shopping cart and then proceed to checkout. Here, you fill in all fields marked with *. The "Create an account" field is optional. Please note that as a guest, you will not be able to view the current order status or your order history.

If you already have a customer account, please log in. You can change your billing or shipping address in the overview or via the "Address Book" link in the left-hand navigation. You can also change your contact details here. If you placed a guest order and later realize that the address is incorrect, please contact our customer service.

If you already have a customer account, please log in. You can change your email address or password in the overview or via the "User Account Information" button on the left. To do this, you must know your old password, enter a new password twice, and confirm it.

If you no longer wish to have your personal account, please inform us by email. We will then immediately close the customer account and delete your personal data.

You can find the newsletter registration at the very bottom of the Braun Büffel website, above the footer. You will see an input field for your email address as well as a gender selection. After submitting your registration, you will receive a confirmation email for security purposes, which you must confirm. Only then will you be a successful newsletter subscriber and can receive all Braun Büffel benefits.

You will regularly receive exciting information about leather tips, such as care instructions, sustainability, and origin, as well as lifestyle topics. You will also be informed early about events, promotions, and specials.

Newsletter subscribers receive special highlights and thus secure an advantage with every purchase.

If you no longer wish to receive trends, tips, and special offers from Braun Büffel via email, you can, of course, unsubscribe from the newsletter at any time. This is generally possible in every newsletter at the very bottom via the "Unsubscribe" button. Please note that there may be a technical delay of up to 24 hours when unsubscribing. We apologize for any inconvenience this may cause.

In the Braun Büffel Online Shop, you can place an order as a registered customer via your personal customer account or as a guest. The delivery address must be in one of the following countries: Germany, Austria, Luxembourg, Belgium, Netherlands. To place an order, select your desired products and add them to your shopping cart. From the shopping cart, you can proceed to "checkout" and enter our three-step ordering process, where you will be guided step-by-step.

Braun GmbH & Co. KG (Braun Büffel) manufactures leather goods, including small leather goods and bags. In our online shop, you will find a high-quality range of wallets, cases, covers, bags, belts, and other leather accessories for men and women. New collections with seasonal special features are released twice a year. A particular highlight is our Made-in-Germany collections, which are produced in our own manufacturing facility in Kirn.

Invoice and delivery addresses must be in one of the following countries: Germany, Austria, Luxembourg, Belgium, Netherlands. Please note the different shipping conditions and restrictions for certain payment methods.

Sometimes, popular items may no longer be sufficiently in stock. In this case, you will recognize this in the online shop by the item with the notice "Item currently unavailable". As soon as items are back in stock, inventory will be replenished in most cases. However, some collections are only on the market for one season. Feel free to check with our customer service whether and when your desired item will be back in stock! We would also be happy to suggest alternative items or advise you on which collections can be combined well.

If you have completed an order and subsequently realize that something is missing or incorrect, please contact customer service immediately. If the goods have already been dispatched, no further changes can be made. In this case, you should have already received a shipping confirmation email with a tracking link. You will then receive the order and can file a complaint or return it.

If you have placed an order and later realize that something is missing or incorrect, please contact customer service immediately. If the goods have already been dispatched, no changes can be made. In this case, you should have already received a shipping confirmation with a tracking link by email. In this scenario, you will receive the order and can then make a complaint or return it.

• We ship within Germany free of charge for orders over 100€.
• Delivery times are in most cases within the specified timeframe of 1-3 business days. Please note that due to unforeseen circumstances, delays may occur in rare cases.
• We ship with DHL's climate-friendly GoGreen service, which offsets the CO2 emissions generated during transport.
• For orders with personalization, the goods must be embossed by our fine leather craftsmen in the manufactory before packaging. Depending on the workload, this process takes an extra 1-3 days. During peak times, such as the pre-Christmas period, it may occasionally take three or four days until we dispatch the goods.

We deliver within Germany, as well as to Austria, Luxembourg, the Netherlands, and Belgium. If you live in another country and would like to purchase Braun Büffel goods, you can certainly order something through one of our many retailers.

You will receive a shipment tracking number, also known as a tracking number, for every order. Depending on the provider, you can enter this into the DHL Portal and stay informed about the current shipping status at any time. Both providers offer an online portal and a mobile app with an announcement service for this purpose. If the status is not found or does not change, please contact our customer service.

No, delivery to a packing station is not possible due to security reasons.

We usually deliver your order within Germany within 1-3 business days. In individual cases, it may take longer depending on the shipping service provider. Orders to Austria, Belgium, Luxembourg, and the Netherlands have a delivery time of 3-4 business days.

Yes, you will receive a tracking number with every order. Depending on the provider, you can enter this into the DHL system or another system to check the current shipping status at any time. Some providers offer an online portal or even a mobile app with a notification service for this purpose.

You can currently pay in the Braun Büffel Online Shop by credit card (VISA, Mastercard, Maestro or American Express), Paypal, ApplePay and GooglePay. In any case, you can be sure that your data will be treated confidentially.

PayPal is a convenient online payment service that is now established worldwide. To use it, you must already have opened a PayPal account. If you select payment via PayPal, you will be redirected directly to PayPal at the end of the order process, where you must log in with your credentials and confirm the payment. After the payment is completed, you will be redirected back to our site.

PayPal Express works the same way as PayPal. Clicking the button in the shopping cart will take you directly to PayPal. If you have already stored your address details in your PayPal account, you save yourself the trouble of entering them in our checkout and will thus be taken directly to the last step to review your order. Please check again here whether the address data transferred by PayPal is correct. If everything is correct, confirm your order by clicking on "Buy now".

The payment method credit card can be selected with a Visa card or Mastercard. For this purpose, you provide your credit card information during the checkout process. Please note that for online credit card payments, you must activate your card with the issuing bank for online banking. Depending on the procedure, you will receive a confirmation code on your smartphone, which you must enter for a successful checkout. Your credit card will be charged immediately after the purchase, and the goods will be shipped as soon as possible.

You can return ordered goods free of charge within Germany within 14 days. After you have announced the revocation (via the electronic form, your customer account, by email or phone), you will receive a return label from us. Please stick this label on the packaging and take it to the post office. Please place the additional return slip inside the parcel. If the return is made from abroad, the return shipping costs must be borne by the consumer. Please note that personalized items cannot be refunded.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period is fourteen days from the day on which you took possession of the last goods.

After submitting the cancellation via the electronic form (alternatively via your customer account, email or telephone), you will receive a return label and a return form from us. You then stick this to the packaging and take it to the post office. Please note that personalized items cannot be refunded.

You can find the cancellation policy at the bottom of the website via the "Cancellation" menu item.

Returns within Germany are covered by Braun Büffel. If the return is made from abroad, the return shipping costs must be borne by the consumer. Please note that personalized items cannot be refunded.

Once the return has been confirmed at the goods receipt, a refund will be initiated. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for a refund. The refund can take up to 7-14 days, depending on the shipping time of the return. We may refuse the refund if the goods are not in their original condition. However, you are only liable for any loss in value of the goods if this loss in value is due to handling by you that goes beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.

If, after receiving the delivery, you notice that the goods deviate from your order, please inform our customer service immediately. You can then return the goods and receive the correct item.

If, upon receipt of the delivery, you notice that the goods are not in perfect condition, please inform our customer service immediately. You can then either receive a replacement delivery or a goodwill credit. Please document the condition of the goods.

Braun Büffel stands for quality and passion for leather. For this reason, each product comes with a guarantee card for a free lifetime repair service. Our trained specialists, the so-called "Feintäschner" (fine leather goods makers), can repair defective items for you in our own leather manufactory in Kirn. Should a repair not be possible in exceptional cases or only be associated with extremely high costs, we will inform you in advance. You are welcome to send your repair request to the following email address: service@briunbueffel.com

The lifetime repair service applies to all goods ordered from Braun Büffel. In exceptional cases, customized items may be excluded. If arbitrary destruction of the goods is evident, repairs may be carried out in individual cases against a cost estimate.

The privacy policy can be found at the very bottom of the website under the heading "Legal". Click here on Privacy.

We understand the importance of the data you entrust to us and take it very seriously. Naturally, your data is safe with us and will not be passed on to third parties. Our privacy policy transparently shows you the purpose and extent to which data, e.g., for order processing, is collected. If you have any questions, please feel free to contact our data protection officer at datenschutz@braun-bueffel.de at any time.

You can find the General Terms and Conditions at the bottom of the website under the heading Legal. Click here for the GTC.